About Reed Haven

I moved to Mount Gambier in 2019 after a decade doing logistics work out of Melbourne. I had two kids in school, a mortgage that felt like a second job, and a redundancy payout that gave me about eight months of runway if I was careful. I spent the first three months looking for warehouse work locally and not finding much. By month four I started doing the maths on what I could actually sell online that had enough margin to cover the rent at $1,650 a month and still leave something for school fees. That was the real starting point. Not a dream, just a spreadsheet and a deadline.

Before Reed Haven I had no background in homewares or retail. I ran freight documentation for a mid-size import company in Laverton North for seven years, which at least meant I understood lead times, container volumes, and what it costs when a supplier misses a window. I also spent two years before that doing inventory management for a hardware chain out of Dandenong. None of it was glamorous work, but it meant when I started talking to suppliers I knew what questions to ask and I wasn't easy to mislead on pricing or timelines. That background probably saved me from a few expensive mistakes in the first year.

— Good products, honest prices, shipped fast. — Andrew, Andrew John Cleland Mason

Our team

• Priya Nambiar — Customer Service and Operations Lead: Priya joined Reed Haven in mid-2022 after six years in customer service roles across two Toowoomba-based retail businesses, including three years at a homewares wholesaler on Ruthven Street. She handles all inbound enquiries, manages the Wingfield 3PL relationship day-to-day, and runs the weekly dispatch reconciliation. When an order goes sideways, Priya is usually the one who catches it before the customer even knows something went wrong.
• Callum Trezise — Product and Supplier Sourcing: Callum grew up in the Limestone Coast region and spent four years doing procurement work for a furniture importer based in Port Adelaide before Andrew brought him on in early 2023. He manages supplier communication, samples testing, and the seasonal product rotation, which typically runs three to four new SKUs per quarter. He drove 340 kilometres to a trade show in Adelaide in March 2024 to look at a new stoneware range and came back with two suppliers worth following up.
• Danuta Kowalczyk — Digital Marketing and Content: Danuta moved from Mildura to Mount Gambier in 2021 and had been doing freelance social media work for local businesses when Andrew brought her on part-time in late 2023, moving to full-time in January 2024. She manages the Instagram account, writes the product descriptions, and runs the email list, which sits at just under 9,400 subscribers. She photographs most of the product content herself using a rented studio space two blocks from the main office.

Frequently asked questions

How long will my order take to arrive?

Standard shipping takes 3–8 business days depending on your location. Express orders placed before 2pm AEST Monday–Friday typically arrive within 1–3 business days. Remote and regional areas may take a little longer.

Do you offer free shipping?

Yes. Orders over $120 qualify for free standard shipping anywhere in Australia. Orders under that threshold attract a flat rate calculated at checkout based on weight and destination.

Can I return a product if I change my mind?

Yes, we accept change-of-mind returns within 30 days of delivery provided the item is unused, in its original packaging, and in resalable condition. Return postage costs are the buyer's responsibility for change-of-mind returns.

How do I care for the stoneware dinner service?

The Coastal Stoneware Dinner Service is dishwasher safe on a gentle cycle, but hand washing will extend its life. Avoid sudden temperature changes — don't move pieces straight from the fridge into a hot oven. It is not suitable for microwave use.

What materials are used in your serving platters and wooden pieces?

The Hamptons Oak Serving Platter is made from solid white oak. We don't use veneers or composite boards. Each platter is finished with a food-safe oil, so it's safe for direct contact with food.

Do your products contain any allergens I should know about?

The wooden pieces are finished with a food-safe linseed-based oil, which may be relevant if you have a linseed or flaxseed sensitivity. Our stoneware and cast iron products have no known allergen concerns. If you have specific sensitivities, email us before ordering and we can provide full material details.

Do you offer custom or personalised orders?

We don't offer personalisation on standard stock items, but Andrew does take on limited custom orders from the Mount Gambier workshop for larger quantities. Get in touch via hello@reedhavensupply.com to discuss what you have in mind.

Do you sell wholesale to retailers or interior designers?

Yes. We work with a small number of independent retailers and trade buyers. Send your business details and a brief outline of what you're after to wholesale@reedhavensupply.com and we'll come back to you within 3 business days.

Customer reviews

• 5/5 “Exactly what I was looking for” I ordered the Hamptons Oak Serving Platter for a birthday dinner and it arrived two days earlier than the estimated date, which was a relief. The size is generous — 62cm is bigger than it looks in photos, so check your bench space. Solid piece, no rough edges, and the finish smells clean rather than chemical.
• 4/5 “Good quality, minor packaging gripe” The Graphite Cast Iron Trivet set is well made and heavier than I expected, which is a good sign. One of the three pieces had a small scuff on arrival, though it's barely noticeable in use. I emailed Reed Haven and they responded the next morning with a partial refund, which I appreciated.
• 5/5 “The pendant light is stunning” The Vintage Amber Recycled Glass Pendant arrived well packed and the glass is thick and even — no bubbles or inconsistencies I could spot. Our electrician commented on the quality of the fitting hardware before I even mentioned where it came from. It's been up for two months now and still looks great.
• 4/5 “Nice placemats, colour slightly different” The Oatmeal Linen Placemats are good quality linen and feel durable. The colour is a touch greyer than on screen, but honestly it works better with our table than the warmer tone I was expecting. Washing instructions were included on a card inside the packaging, which was a nice touch.
• 5/5 “Dinner service worth every cent” I was hesitant to spend $156 on a dinner service online without seeing it in person, but the Coastal Stoneware set exceeded what I expected. Each piece has a slightly different texture which gives it a real handmade feel without looking rough. We've used it almost every night for six weeks and nothing has chipped.
• 5/5 “Fast shipping from SA” Ordered the Oak Serving Platter on a Tuesday and it was on my doorstep in Brisbane by Thursday — I didn't even pay for express. The platter is smooth, well oiled, and has already been used for a cheese board and a Sunday roast. No complaints at all.

From the journal

• How rent pressure turned into a small home goods business — I started Reed Haven because I needed something that would actually cover the bills, not just look good on Instagram.
• Finding the recycled glass pendant and what that took — It took me four months and a lot of dead-end emails to find a pendant light I was actually happy to put my name on.
• Three things I wish I had known about cast iron trivets — The Graphite Cast Iron Trivet set gets used at least four times a week in our house and I have made every mistake worth making with it.
• What the table actually looks like on a school night — I sell table linens and serving pieces, which means I feel some obligation to be honest about how my own table looks most evenings.
• What packing orders looks like from a spare bedroom — The glamorous version of running a small e-commerce business leaves out the part where you are taping boxes at 10pm.
• How the oatmeal linen placemats actually hold up over time — I have been washing the same set of linen placemats for about 18 months and here is what I know now that I did not know then.